Carpet & Rug Cleaning Services in Singapore
Big Mama provides professional carpet and rug cleaning services designed to tackle what regular vacuuming can’t — deep-set dirt, allergens, and bacteria. According to IICRC (a leading authority in professional cleaning), carpets should be professionally cleaned every 6–12 months — or more often if you have kids, pets, or high foot traffic.
That’s where we come in. With over 10 years of experience and more than 20,000 registered members in Singapore, Big Mama delivers trusted, effective carpet and rug cleaning tailored to your needs. Using 170°C steam, our process eliminates up to 99.9% of bacteria, dust mites, and allergens, refreshing your space while keeping your family safe and comfortable.
We provide fast service, careful handling, and unbeatable value — with up to 10% cashback in Big Mama Credits when you book with us.
How We Assess and Personalise Your Carpet Cleaning
We take a tailored approach to every carpet we clean. Our detailed assessment ensures that your carpet receives the most suitable treatment based on its condition, material, and usage.
- Identify Carpet Material: We begin by examining the fibres to determine the material type, such as wool, nylon, polyester, silk, or a blend. This helps us select the safest and most effective cleaning method that won’t damage or discolour the carpet.
- Evaluate Stain: Next, we assess the severity and type of stains present. We take into account their age, source (e.g. wine, pet urine, ink), and how deeply they’ve penetrated the fibres. This allows us to choose the appropriate spot treatment or pre-cleaning solution.
- Check for Wear and Traffic Damage: We inspect the overall condition of the carpet, especially in high-traffic areas. Signs of matting, fraying, or fading are noted so we can adjust our cleaning pressure and technique accordingly.
- Determine Cleaning Strategy: Based on all observations, we recommend a personalised cleaning plan. This includes choosing between on-site or off-site service, selecting the cleaning agents, and outlining any special treatments needed for stains, odours, or allergens.
- Provide Transparent Quotation and Scheduling: Finally, we present a clear quote based on the scope of work and book your cleaning at a time that suits you, including weekend or evening slots if needed. After the clean, we’ll also share carpet care tips to maintain your results.
Reviews for Our Carpet & Rug Cleaning Services
Big Mama has received over 100+ reviews and a 4.9 star out of 5 star rating for our services, including our rug and carpet cleaning solutions. Read on to find out what our previous clients love about working with us:
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Easy booking and payment process. Clothes were clean and nicely pressed.
Atiqa Mustafa
September 21, 2024Google for laundry and big mama is in the list. Saw the 1st time discount and tot to give it a try. Quite alright for experience but would have preferred that my bedding set is packed as 1 instead of all bedsheets in a pack and comforter separated.
Irene Ang
September 21, 2024The work provided by this company for the cleaning of Curtains is outstanding. Clear communication and the result is simply the very best. Super clean and NO SMELL of products are left in the curtains which is highly appreciated. Also the team provided good advice about the best service for the curtains. Lastly the curtains have been collected and returned within the agreed schedule. On time! Feeling grateful!
Sandra Lou
August 21, 2024Contact them via WhatsApp during weekend night. Response fast, collect and return fast. Blackout curtain looks new after dry wash. Pricing ok as well..
Thomas Tee
August 21, 2024 -
Found their sevices through a regular Google search. Service was good. Their website was easy to use. Their message follow-ups were useful too. The staff who picked up and delivered my clothes was friendly and prompt. All in all, it was a really good experience. Will definitely consider them again for future dry cleaning needs.
Ryan V
August 21, 2024Excellent dry cleaning service pick up and delivery. I would use again! 👍🏽
Olij Studio
August 21, 2024Very prompt reply after my inquiry. The cleaning was fast, billing was transparent and I had a very good experience of blackout curtains cleaning.
Amy Low
August 21, 2024Good service our super single bed is clean and all the stain gone.
Anuar Sulong
July 21, 2024 -
First time sending my clothes/pants out for cleaning and it was well worth it! The entire process (pick-up, payment upon receiving the bill, and delivery of clothes) was so efficient. Would like to thank the staff for being so kind and helpful with my queries!
Daniel Kai
July 21, 2024Very responsive and delivery is very prompt. Laundry very clean and removed stains, great job Big Mama! Well recommended!
Sandy Chong
October 14, 2023Great service & have been using Big Mama company since many years . Highly recommended 👍
Parul Sharma
October 10, 2023Always responsive on their Whatsapps and always try their best to accommodate to my request for delivery timing. Happy to deal with them!
Shirley Koh
October 7, 2023 -
Amazing value, quick, pro, and overall great experience 🙂
Mathis Byron-Geronimo
October 7, 2023Was a pleasant experience, fast response from CS and as well Simon who served me. He promptly updated on the status and took great care of my fragile day light curtain which was torn slightly. Delivery was on schedule and well packed after cleaning. Overall we are very pleased with the service rendered by Bigmama.
Matthew Sathiaraj
October 5, 2023Very smooth process.
Jason Colebrook
October 5, 2023The entire process was fuss free. Customer service was prompt and great communication between the customer service and delivery teams. Payment options are great too.
Charlene Teo
October 5, 2023 -
Excellent customer service, efficient and affordable price.
Jen R
October 5, 2023One stop station and convenient for your needs. Dry cleaning service has been seamless. Responsive.
Tricia Ying
October 5, 2023First time sending my laundry for cleaning. pick up and delivery on time and reliable. the cleaning service is up to my expectation and i will definitely return for future laundry service
Tish
October 5, 2023My first purchase was awesome, the whole process was seamless and very convenient. They have my clothes picked and return with such affordable price. Will definitely come back for their services!
Paries Liew
October 5, 2023 -
Big mama home services was a great service to use.
Lori Murphy
September 28, 2023Been my go-to laundry for awhile now, reliable and good service
Ivan Lim
September 21, 2023Fast responsive and efficient service for my dry curtain cleaning. Will definitely use them again.
Jerry Koh
September 21, 2023prompt and reliable laundry services. I highly recommend it.
Rozanna Wong
September 21, 2023 -
Seamless and prompt! Thank u!
heather ang
September 21, 2023They are very responsive - just an email.or call, and arrangements are made straightaway for pickup or delivery. The clothes come back looking very good indeed!
Renee Das
September 21, 2023Big Mama team is responsive, efficient and give attention to details. Before giving quotation to me, the team asked for photos of my curtains to ensure that they provide a close estimation of cleaning cost. The driver (I addressed him Mr Happy) who was assigned to handle my removal and reinstallation is punctual and professional. A big thank you to ALL team members of Big Mama
Pei Li
September 21, 2023A very good experience. The specialist was meticulous and did a very good job of cleaning the blinds.
tahirah masood
July 12, 2023 -
My first experience with Big Mama was amazing. Everything was smooth and easy. Jane is such an angel who responded to my queries patiently and in great details. The pick up and drop off on schedule and even payment was also a breeze. Will definitely use their excellent service again.
sasauw
June 12, 2023Good and friendly service. Cleans well.
Yew Chung
May 12, 2023Ms Rosita and Ms Edna are very helpful, professional and responsive in providing assistance.
Lachman Ednani
May 12, 2023Extremely friendly and helpful staff
Ernest C
May 12, 2023 -
Good service
Soo Buay
May 12, 2023always very warm, on time and very good service
Millie E
May 12, 2023Very good place to do dry cleaning, staff is also very friendly!
Shaokang
May 12, 2023Very friendly and patient staff. Explained everything clearly. Value-for-money.
Kenneth Yee
May 12, 2023 -
Nice, friendly and very helpful.
kamali mangon
May 12, 2023Very good service by the shop
Nicholas Lim
May 12, 2023Auntie Rose is Very friendly and helpful :)) she is very responsible and will advise on what’s the most suitable way to clean your clothings. I had 6 coats to carry back alone and she helped me to pack them properly so I can carry it easily
Cristine Phua
May 12, 2023Good service, highly recommended!
James Gan
May 12, 2023
What’s Lurking in Your Carpet and Rug?
Your carpet may be harbouring more than just stains and dirt. Here’s what might be lurking within:
Dust mites and other pests could be hiding in your carpet, causing allergies and health problems.
Build-up can reduce air quality and affect respiratory health.
These may lead to infections and illnesses.
Breathing these in can result in respiratory disorders. Moreover, certain moulds produce mycotoxins, which are among the most harmful microorganisms that thrive in filthy carpets.
Exposure to mycotoxins can compromise the immune system, leading to various health issues, including allergies, stomach infections, and additional respiratory disorders.
These can trigger allergies and other health issues.
These attract pests and contribute to bad odours.
These can affect not only the appearance of your rug, carpet, or home, but also affect your own mental well-being over time.
How We Clean Your Carpet & Rug
We use a four-stage process designed to remove deep-set dirt while protecting the integrity of your carpet. Each step is performed with care, using tested equipment and solutions that are effective and safe.
Step 1: Sanitising
We begin with a full application of antimicrobial solution to neutralise bacteria, allergens, and mould. This is especially important for homes with children, pets, or elderly residents.
Step 2: Shampooing + Soft Tip Scrubbing
We gently work a fibre-safe shampoo into the carpet using soft brushes. This step lifts embedded grime, hair, oil, and odour from the base of the carpet pile.
Step 3: 170°C Hot Steam + Hot Water Injection
Our commercial-grade machines inject high-pressure hot steam to dissolve hardened dirt and kill remaining bacteria. The heat also helps release stubborn smells and makes future stains less likely to cling.
Step 4: Power-Deep Extraction
We finish with a powerful vacuum suction process that removes moisture, grime, and residues completely. This not only accelerates drying but also leaves no sticky residue behind that could attract dirt.
How Often Should You Engage Professional Carpet and Rug Cleaning Services?
At Big Mama, we tailor our services to your specific needs, considering factors like foot traffic and environmental constituents. Here are our recommended professional carpet and rug cleaning frequencies:
- Low Traffic: Once a year
- Medium Traffic: Every half-yearly
- High Traffic: Every quarterly
On-Site Carpet Cleaning vs Off-Site Cleaning
On-Site
Our on-site carpet cleaning is highly convenient, allowing us to clean your carpets in their current location with minimal disruption to your daily routine. Using advanced equipment, our team ensures a deep clean while you stay in the comfort of your home. This method ensures a faster turnaround time, is particularly beneficial for those with tight schedules, and is the perfect solution for maintaining your carpets without the hassle of removal.
Off-Site
On the other hand, off-site carpet cleaning involves transporting your carpets to our facility for more intensive cleaning. This method is beneficial for heavily soiled carpets or those needing special treatment. While it allows for thorough cleaning, it requires more logistical coordination and a longer turnaround time due to the collection and delivery process.
Why Choose Big Mama for Carpet and Rug Cleaning Services?
At Big Mama, we bring over 10 years of specialised experience in professional fabric care — from clothing and bags to sofas, curtains, and carpets. With more than 20,000 registered members, we’ve become a trusted name in homes and offices across Singapore. Additionally, you get to enjoy more savings as you use our Big Mama Advance Credit, getting up to 10% cashback when topping up. Whether you need a refresh or a deep clean, our expert team and tailored service approach make us the preferred choice for safe, thorough carpet and rug cleaning.
1. State-of-the-art cleaning techniques
With access to commercial-grade equipment and fibre-safe shampoos, we deliver a deep clean that reaches far beyond the surface. Our process combines powerful steam cleaning at up to 170°C with targeted extraction methods, removing embedded dirt, allergens, and bacteria — all while preserving the integrity of your carpet or rug.
2. Years of experience honed over time
With more than a decade of experience, we’ve cleaned everything from shaggy living room rugs to antique silk-blend runners. This hands-on knowledge helps us assess each item properly and recommend the most effective treatment. From stain removal to colour preservation, our team knows what works — and what doesn’t.
3. Non-toxic solutions
At Big Mama, your safety is always our priority. We use only non-toxic, fabric-safe cleaning products that are tough on dirt but gentle on your home environment. Our solutions are child- and pet-safe, with no harsh chemicals, strong odours, or residue — just fresh, clean results you can feel good about.
4. Fast scheduling and WhatsApp support
Need to book in a hurry? Our support team is just a message away. Whether it’s a last-minute request or a weekend slot, we’ll do our best to accommodate. Our quick response time and WhatsApp-based service make scheduling easy. No forms, no delays, just fast, friendly support when you need it.
5. Transparent pricing and fair policies
With Big Mama, what you see is what you get. Our pricing structure is transparent from the start, with no hidden costs, sneaky surcharges, or vague packages. You’ll receive a full quote before we begin, along with honest recommendations based on your carpet’s material and condition, so you always know exactly what to expect.
6. Up to 10% cashback with Big Mama Credits
Our Big Mama Credit system rewards you for planning ahead. When you top up in advance, we give you up to 10% in additional bonus value, making your next curtain, rug, or sofa cleaning even more cost-effective. Enjoy long-lasting flexibility. Your credits remain active for 3 years after your last transaction.
Carpet/Rug Cleaning Price List at Big Mama Fabric Care
| Carpet/Rug | Price |
| Below 1.5x2m | $110.00 |
| 1.5x2m | $130.00 |
| 2x2m | $150.00 |
| 2.5x2m | $170.00 |
| 3x2m | $200.00 |
| 3×2.5m | $230.00 |
| 3x3m | $260.00 |
Factors that Influence the Cost
- Size of the carpet or rug
- Material type and fibre complexity
- Condition and level of staining
- On-site vs off-site cleaning requirements
- Any additional sanitising, deodorising, or drying services
All prices shown are inclusive of 9% GST, effective 27 March 2025.
Types of Carpets We Cater to
At Big Mama, we pride ourselves on our ability to expertly clean a wide variety of rugs. Our specialised cleaning solutions cater to everything from Oriental and Persian rugs to modern synthetic fibres. Whether your carpet is an antique silk rug or a durable wool rug, we have the expertise and tools to deliver exceptional results. Our services are tailored to meet the unique needs of each type of carpet, ensuring thorough and effective cleaning.
- Oriental Rugs
- Persian Rugs
- Chinese Rugs
- Afghan Rugs
- Turkish Rugs
- Antique Rugs
- Silk Rugs
- Synthetic Rugs
- Cotton Rugs
- Wool Rugs
- Polyester Rugs
- Nylon Rugs
- Olefin Rugs
- Handmade Rugs
- And many more
Benefits of Our Carpet and Rug Cleaning Services
Here are the specific benefits you can enjoy from our carpet and rug cleaning services:
- Prolonged Lifespan
- Thorough Soil Elimination
- Complete Removal of Microorganisms
- Dust Mite Elimination
- Enhanced Indoor Air Quality
- Allergy and Infection Prevention
- Welcoming Environment Creation
- Spill and Accident Barrier
Find Carpet Cleaning Service Near You
Here are the specific benefits you can enjoy from our carpet and rug cleaning services:
Our service is widely accessible across various locations in Singapore. Whether you live in the bustling city centre or on the tranquil outskirts, you can take advantage of our cleaning services.
Our extensive network ensures prompt collection and delivery of your carpets and rugs, covering key areas such as:
- Kallang
- Bukit Merah
- Central Area
- Novena
- Tanglin
Find the nearest Big Mama outlet or arrange a collection with ease: View locations
Book Carpet & Rug Washing Services
Booking a carpet washing service at Big Mama is simple and hassle-free. Just specify the carpet information and choose a convenient date and time through our online booking system or WhatsApp us! Our flexible scheduling ensures that we can accommodate your needs efficiently. Once booked, our team will handle everything, from pickup to delivery.
1. Schedule your service
Choose a date and time that works best for your schedule. With our web app and online booking system, you can plan your day with ease.
2. Prepare for service
Please pack your rugs and carpets. Our dedicated driver will efficiently transfer them to reusable laundry bags. For on-site service, ensure no furniture blocks the carpet before we start.
3. Seamless and convenient process
You can conveniently make payments via various methods such as online payments, automatic billing, and a secure web app, eliminating the need for cash transactions or complex payment procedures. Simplifying payment options enhances your satisfaction and streamlines our service operations.
4. Relax while we handle your carpet
Our local facility will thoroughly clean your carpet and our driver will deliver it back to you at your convenience. For on-site service, your carpet can be cleaned instantly.
Frequently Asked Questions about Carpet Cleaning & Washing Services
Are the carpet cleaning solutions used by Big Mama safe for children and pets?
Yes, at Big Mama, we place your family’s safety first. Our on-site cleaning uses kid and pet-friendly fabric shampoo, ensuring not only a comprehensive cleaning for your rugs and carpets but also a completely safe environment for everyone in your home. With this approach, you can rest assured that cleanliness and security go hand in hand.
Is steam cleaning or dry cleaning more suitable for my carpets?
The suitability of steam cleaning or dry cleaning depends on your carpet’s material, condition, and specific cleaning needs. Steam cleaning is ideal for a deep, thorough clean, whereas a dry cleaning service offers increased convenience with minimal to no drying time. Ultimately, our professionals can assess your carpet and recommend the best method tailored to your situation.
How long does it take for the carpets to dry after professional cleaning?
The drying time depends on the cleaning method used. For hot water extraction cleaning, it usually takes at least 4 hours for the carpets to dry, subject to carpet size. Additionally, factors like airflow, temperature, and humidity can also affect drying time, but our team takes all necessary steps to minimise it.
Are there any specific precautions I should take before the carpet cleaning service?
Big Mama stands behind the quality of our carpet cleaning services. Our on-site deep cleaning service is subject to availability, so do get in touch with our team for more information about the service. Our customer support team will be able to help you schedule the earliest possible appointment. Ultimately, our goal is to provide top-notch services that meet your expectations and we commit to doing what it takes to achieve that.
Does Big Mama offer same-day carpet cleaning services?
Yes, Big Mama does offer same-day carpet cleaning services, depending on availability and location. We understand that urgent situations may arise, requiring immediate cleaning solutions. Our team is committed to accommodating such requests whenever possible. To ensure the best chance of securing a same-day appointment, we recommend contacting us as early as possible to discuss your specific needs and schedule the service.
How does Big Mama ensure the security and privacy of customer information?
Here at Big Mama, we take privacy and security very seriously. All of our customer information is handled with the utmost confidentiality and in compliance with applicable data protection laws. In addition, we also use secure systems to store information and ensure that only authorised personnel have access to your details.
Are there any warranties or guarantees provided for the carpet cleaning services?
Big Mama stands behind the quality of our carpet cleaning services. Our on-site deep cleaning service is subject to availability, so do get in touch with our team for more information about the service. Our customer support team will be able to help you schedule the earliest possible appointment. Ultimately, our goal is to provide top-notch services that meet your expectations, and we commit to doing what it takes to achieve that.
What’s the best carpet cleaning service in Singapore?
The best carpet cleaning service in Singapore is one that combines expert knowledge, quality equipment, safe cleaning solutions, and a customer-first approach — all of which Big Mama is proud to deliver. With over a decade of hands-on experience and a reputation built on consistent results, we go beyond surface cleaning to offer tailored solutions for every rug and carpet type.
Our service includes personalised assessments, flexible scheduling, transparent pricing, and up to 10% bonus value with Big Mama Credits. Ultimately, the best service isn’t just about cleaning — it’s about reliability, care, and value, and that’s what we stand for.
Is professional carpet washing better than DIY cleaning?
Yes, professional carpet washing is significantly more effective and safer than DIY cleaning methods. While DIY tools and store-bought cleaners may provide a temporary surface clean, they often leave behind detergent residue and don’t reach deep enough into the carpet fibres to eliminate bacteria, allergens, and embedded dirt.
What’s included in carpet washing services in Singapore?
Our carpet cleaning service typically includes stain pre-treatment, fibre-safe shampooing, soft tip scrubbing, 170°C hot steam cleaning, and high-power extraction to remove dirt and moisture thoroughly.
Post-cleaning, our team provides care advice to help maintain your carpet’s freshness for longer. All of this is backed by responsive support and fair, transparent pricing.
Do you offer rug cleaning for delicate or antique rugs?
Yes, we specialise in cleaning delicate and antique rugs with the care they deserve. These include hand-knotted Persian rugs, silk-blend pieces, vintage Oriental carpets, and other heirloom textiles.
Our team assesses each rug’s material, dye stability, and construction before selecting a gentle cleaning method that preserves its colour, texture, and structural integrity. For most delicate rugs, we recommend off-site cleaning, where we can control temperature, moisture levels, and drying time more precisely.
Every rug is handled with protective gloves and returned to you professionally wrapped. If you’re unsure whether your rug requires special handling, our team is happy to advise during inspection.
What’s the difference between carpet washing and steam cleaning?
Carpet washing and steam cleaning serve different but complementary purposes. Washing involves the use of water, specialised carpet shampoo, and soft brushing to lift dirt, oils, and stains from deep within the fibres.
Steam cleaning, on the other hand, uses high-temperature vapour (usually around 170°C) to sanitise the carpet by killing bacteria, dust mites, and mould spores.
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